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Call Center Solutions > Call Recording / Voice Logging |
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Call Center Recording and Voice Logging can be an invaluable feature in your call center, helping you monitor agent performance while performing quality assurance tasks. Order entry verification and confirmation can be easily accomplished when your calls are recorded. At Intelebiz, we believe that a Call recording solution should be simple, effective and affordable. It must be implemented without disrupting current operations and be scalable to grow with the needs of the customer and their Q/A program.
The solution must provide powerful tools to measure and track individual performance, and empower managers, supervisors, Q/A personnel and the agents themselves to increase productivity. Finally, and most importantly, we believe the solution must deliver a return on investment. By examining agents via recording, evaluating agents through scoring and educating agents through targeted training, you will evolve the overall excellence of your contact center and yield a return on investment.
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Features: |
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Benefits: |
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Exceptional Recording Quality |
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Each call is recorded at maximum quality. Once the call has finished, our call recording software amplifies the call and equalizes the balance between each side of the conversation before the recording is compressed for efficient storage.
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Playback |
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Calls recorded are stored in standard Windows .WAV format which means the media can be transferred anywhere and replayed with any tool compatible with windows audio, such as Windows Media Player, Windows Sound Recorder or Real Player.
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Fast and easy call retrieval and playback |
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We store both call and user information with the recording to ensure that retrieving the call that you want is as simple as possible. The system allows you to search for calls using any of the stored fields, such as, CallerID, Customer Reference, Case ID, Date/Time, Agent etc. Once the search is complete simply press 'Play and the call is retrieved and played instantly.
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100% compatibility with your existing and future systems |
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Call Recorder facility works with any PBX, ACD or Predictive Dialer. All the data is stored in industry-standard database formats so you can integrate the call information into your existing management systems and reports.
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