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Call Center Solutions > Predictive Dialers
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The predictive dialer is a call center phone system that processes inbound and outbound telephone calls and distributes it intelligently to your service agents using ACD systems. Predictive dialers make outbound calls and only connect a call to a service representative when it detects an individual on the line. In a traditional manual outbound call center, without the use of predictive dialers, service agents are talking on average only 20 - 30 minutes out of an hour. Whereas Predictive dialers have demonstrated talk times in the 45 - 50 minute range, giving you an increase in productivity of nearly 100%!
The use of predictive dialers translates into direct savings, either by allowing your call center to handle more calls per day with the same number of agents, or by allowing you to reduce your staff significantly while handling the same call volume. It performs traditional dialing as well as predictive dialing. But with its enhanced features and flexibility, predictive dialers support another advancement in outbound telemarketing called "Intelligent" predictive dialing.
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An Intelligent approach to Predictive Dialing
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Most outbound calling campaigns that use predictive dialing experience a low response rate from called individuals. Your call center agents are talking more on the phone but experiencing a high level of frustration because of such a low interest level. The predictive dialer, with its outbound IVR feature, can help qualify leads by not only detecting an individual on the line, but by playing a pre-recorded message up front. This message can be a consistent, high quality introduction to your company, products or service.
Through interactive touch phone selection, your customer or prospect can now choose from various options. One choice may be to talk with your agent, leave a voice message, request another call back time, or simply express no interest. Calls that are now passed to your agents are far more qualified and the probability of a successful call with this individual has increased dramatically.
Since the phone system is doing the introductory qualification, you will need fewer agents to handle these calls. Your agents will no longer be repeating over and over the same introduction - now they will be talking with only interested and qualified party.
This technology enables contact centers to reduce the occurrence of silent calls and comply with industry regulations
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Features:
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A Predictive Dialing System has a wide variety of applications within both commercial and government activities
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"Intelligent" Predictive Dialing provides you with significant Benefits:
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