Why Order Management?
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Using multiple modes of communications can lead to disparate order processing and result in serious lapse in demand and fulfillment. If order commitments are not honored throughout the enterprise a consolidated order status at any point of time can be difficult to view and this difficulty may in turn be communicated to the customers.
Combining orders into a single interface for submission, tracking, routing, fulfillment, and order status queries, can help all employees access vital information from a common interface thus ensuring transparency and visibility in the entire order management process. This visibility in turn is communicated to the customers, enabling them to get a complete view of the order status until its final delivery. Accessing customer order history implies viewing and managing pending orders by status, accessing order numbers by invoice numbers, tracking number or customer.
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What do we offer in our Order Management?
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Order management services are a critical component of customer service – enabling internal communications within an organization and facilitating collaboration among trading partners to ensure that all customer orders are fulfilled and delivered when promised. Our sophisticated order management system is an answer to all the above brain-teasing problems.
Our Order management system supports a complete order lifecycle management from tracking multi-channel sales origination and quoting through automated payment processing, order processing, shipping management, drop-shipping, and fulfillment. All employees including sales department, management, shipping and logistics as well as customers have visibility into the real-time status of orders. Real-time UPS, FedEx, and USPS integration automates processes and makes it easy for customers to do business with your company. It supports multiple shipping methods and fulfillment, secure real-time or batch credit card processing, PayPal, terms, and purchase order processing.
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Order Management Features
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Real-Time Complete Order Management |
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Our complete system synchronizes orders across all sales channels in real-time. It has full lifecycle support for orders, all along the way keeping status and workflow, and providing a single system to manage orders originating across all sales channels. From inception through processing, modifications, and fulfillment, it saves time and costs by streamlining the entire order management.
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Real-time Order Status |
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Our comprehensive Order Management System ensures visibility to real time order status for all employees across varied departments. This enables the delivery in timely and accurate manner with efficient customer service.
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Prioritization |
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System’s integrated CRM mechanism may be used to prioritize fulfillment of orders so that your most valuable customers receive the highest level of outstanding service and care.
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Partial Receipt and Back Order Tracking |
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Our functionality supports the receipt of partial orders and maintains real-time status of all reorders or backorders. When backorders arrive, it enables the fulfillment of outstanding orders.
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Third-Party Logistics Integration |
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This function enables a robust web services interface and configurable import/export tools that enable easy integration with third party logistics providers such as warehousing facilities and distributors.
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Drop Shipments and Multiple Ship-to Addresses |
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Order Management supports automatic drop shipments and multiple ship-to addresses, and private labeled third party fulfillment. The configuration engine enables rules definition of shipping and costs for each method.
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Order Modification |
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Orders may be modified, added, amended and cancelled after they are originally placed. Our efficient workflow tracks modifications and make changes real-time for fulfillment of orders.
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Orders Notifications |
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Order notifications can be sent to suppliers via fax or email or in any other way as per the preference of customers.
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Order Approval |
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Our system supports a complete order approval process with well-defined workflow that manages each stage along with recording of authorizations.
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Serialization |
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Our unique system offers full support to serialized and exclusive inventories. Effective workflow enables coordination with suppliers such that items may be identified and registered even before they are received. At any point in the fulfillment process, the system allows the title of a particular serialized item to fulfill an order.
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Track and Trace Lots |
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Our system tracks batches and lots and enables the recording of events, processes, and documentation to be attached to an item or lot throughout its lifecycle.
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Multiple Vendors Sourcing and Alternate Item Management |
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Order management system supports the management of multiple suppliers for any item. Vendor specific item codes, descriptions, and costing all are tracked efficiently enabling smart purchasing, optimization of margins and smooth logistics managing complex item sourcing.
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Import / Export and Reporting |
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Intelebiz functionality has a robust Web Services interface and configurable import/export tools for integration with legacy systems, third party software, and other entities including shipping providers. The toolset enables granular details as to every aspect of items, customers, orders status, purchase orders and transactions.
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