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| TeleBilling Features |
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| TeleBilling is constructed by consolidating different components each one taking care of particular functionality of the system, and is highly customizable. |
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Customizable Setup |
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The Integrated setup module is designed to define parameters for various entities in the system. The basic objects of the system and their properties are customized here. This offers maximum flexibility since parameter definition is done in an integrated way.
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Automated Collection and Processing Of CDRs |
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TeleBilling solution offers seamless integration of data from the network into the billing system. Data is fetched automatically from the network in the form of CDRs from multiple carriers and switches. The software can import CDRs from multiple switches.
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Service Creation & Management |
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The Service order and management make an easy walk through for service order creation & management. The system smoothly handles service no. assignment, credit policy assignment, rate plan & service profile assignment. It also deals with the real time payment validation & verification.
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Service Billing |
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This module supports billing for different customers based on their service policy & billing personalized cycle settings. The system handles the process with high degree of data integrity. Bill printing & distribution is also done in accordance to the way defined by the customer/reseller or agent.
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Sales & Commission Management |
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The system handles sales force automation, multilevel sale agent/agency management. It keeps track of individual sales data and statistics to help the strategic policy decision making. The Agent commissioning & payment subsystems are integrated with the system.
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Customer Receipt |
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Receipt system deals with real time receipt generation against customer payments for service, deposit or other charges. The customer payment can be made by cash, check or credit card. Dynamic verification of credit card is done through signio(Verisign). The customer can make payment at any office, agents shop or through internet.
This module enables you to collect and track all receivables from a customer. It also allows handling of multiple payments for a single invoice, single payment for multiple invoices, excess payments, adjustments, payment reversals and refunds.
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Call Rating |
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The Rating and Invoicing module takes care of rating the transaction usage logs/CDRs and generation of invoices. It includes a flexible and yet robust real-time rating engine which is able to support a large number of rating plans for multiple service types such as voice, data and content. The rating engine supports use of various parameters including: duration, bandwidth, access count, Quality of Service, etc. Special rates can be assigned for peak/off peak hours, weekends, holidays, and various other rule-based scenarios. The rating engine supports multiple time zones and multiple currencies to provide flexible rating for various situations. Service Taxes applicable to postpaid customers are also defined.
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Customer Administration |
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The system is capable of defining invoicing levels in the corporate hierarchy where the invoices are to be generated. The various products and services assigned to the customer are also defined in this module. The system has a credit limit management subsystem integrated with it.
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Data import/export |
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This system deals with CDR Processing, Rate Plan Management, Carrier Reconciliation & switch interface management. Service Provisioning subsystem Handling automatic/requested activation and deactivation of services) is integrated with this module.
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Account Receivables |
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This module allows the definition of GL accounting codes and relating them to various charge items. Summary account ledgers can be maintained for each accounting head and the same can be transferred to other accounting systems.
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Prepaid Services |
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The Prepaid Services module performs a near real-time rating and updates customers' prepaid balances in terms of currency.
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Online Customer Care |
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Web based customer care provide a variety of services in customer's hand implemented with 128 bit encryption for complete security assurance.
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Sales Management System for offices/sales agents & resellers |
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A web based sales management system with SSL (128 bit encryption) is provided with Telebilling. The system is highly customizable and provide user friendly interface for controlling the telecom business process through internet. This system works on user login, and each of its service can be accessed only according to personalized access right control settings by telecom offices, sales agents & resellers.
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Real Time Billing |
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The Telecom Billing Module has features like on time/real time billing, remote/local bill printing, etc. The actual real time data can be viewed any time by customers online on a secure server by logging in with a user name and password. The billings cycles can be tailored to clients’ needs i.e., weekly, fortnightly and monthly.
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Remote / Local Bill Printing |
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The remote printing feature is useful for printing invoices at a remote location by the customer. This is useful in case the customer hasn’t received an invoice.
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Backup and Data Recovery System |
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There is a provision for back up and data recovery, total SSL security, setup management, and powerful reports that can function as powerful analysis makes the Telebilling module a tool for telecom service providers.
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Multiple Currency Support, Credit Card, Cash, or Check Payment |
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The multiple currency support feature is useful for application in a country having a different currency. The credit card, cash, or check payment feature is useful for quick realization of billed amounts.
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Secure Online Support System for Agents / Resellers |
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The software has the facility for authorized personnel to view and modify information online in a secure environment. Agents and resellers can make use of this facility. Different user levels can be defined and authorized to view and modify the various data.
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Real Time Credit/Debit Adjustment System |
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The accounts receivable application, deals with all functions related to customer payments, including features like: on line cash processing, batch cash processing, online error correction, etc. In addition, Telebilling and rating supports the capability for the collection personnel to access bill images, which are formatted in the same way as the customer's bill.
Overall, this unique and useful billing software offers a total solution to telecom service providers’ billing needs. It cuts on time and money spent on developing an expensive in-house billing solution.
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Benefits of Telebilling
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| Telebilling is a truly convergent billing and customer care solution designed, developed, and implemented to streamline and manage the billing process of the telecom service provider enabling them to enter into long-term relationship with their partners, customers, employees, and agents. |
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Flexibility and scalability |
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Telebilling is flexible and scalable making it the perfect solution to vertical as well as horizontal integration. It can be scaled up vertically to meet clients’ growth in billing volume. It can also be tailored for horizontal integration when clients wish to add on new products and features. Besides it can seamlessly integrate billing interface between customers and agents.
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Analyze customer behavior |
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An important feature of Telebilling is its use in marketing analysis. It has the capacity to analyze market according to customer behavior. This will enable clients to offer discounts to volume users and special bonuses to encourage high-end users.
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Support |
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Telebilling provides 24-hour client support online. Our well-trained support representatives are available all twenty-four hours to help answer clients’ queries and solve trouble tickets. We have expertise in online customer support, which has been gained through our e-commerce activities. Majority of the trouble ticket queries received by support are solved within 24 hours.
Telebilling’s support department is founded on the company's core values such as client satisfaction, commitment, honesty, and responsibility. We offer a complete set of training modules designed to help clients implement the software and familiarize the solution's end users with the solution. These modules are focused on the needs of specific types of customers involved in your project. |
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